PromptVoice Studio self-serve portal combines with Genesys customer experience solutions to improve Contact Centre customer experience with professionally produced voice-over recordings for IVR prompts, and in-queue and on-hold audio
PromptVoice® has announced that its Studio service is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys® customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Genesys is the global leader in cloud customer experience and contact centre solutions that delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.
With PromptVoice, AppFoundry customers can easily integrate high-calibre voice prompts, messaging and music with their existing Genesys customer experience solution for any telephone system. With access to voice artists in over 50 languages and dialects who also offer additional localisation services, users receive high quality recordings in any required audio format.
As Anthony Buxton, CEO of PromptVoice, puts it:
“All contact centres need professional recordings, so it’s a mystery why many system integrators don’t offer this vital element of their solutions. The need for service providers to offer a full range of professionally produced voice recordings is even easier with the availability of PromptVoice Studio on the Genesys AppFoundry. In addition, Genesys users benefit from PromptVoice’s Voice Guarantee, that means that if a voice artist becomes unavailable, PromptVoice will re-record all the IVR prompt recordings the voice has ever done with a new voice, free of charge. This powerful commitment means that Genesys customers who use PromptVoice will deliver a fantastic and consistent single voice across their whole platform forever”.
PromptVoice has been specialising in providing contact centres with professional, high-quality recordings in over 50 languages for over 20 years and is trusted by some of the biggest telephony brands globally.
PromptVoice Studio recordings are compatible with the Genesys Engage™, Genesys Cloud® and PureConnect™ solutions, and the portal is also available for resellers and system integrators to sell under their own brand.
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