Do AI voices have a place in telephony?
AI voices definitely have a place in telephony. The major advantage of AI voices is that they are near instantaneous – so ideal for delivering instant recordings when speed is important. But the AI voice engines, though human sounding, do not yet have the emotion and empathy a real voice can deliver.
The range of characters is currently also limited to a few for each language from each major AI voice vendor. PromptVoice offers the best of both worlds with its ‘Use an AI voice recording until the real voice-over is available’ option, where a TTS recording is instantly available but is automatically replaced by the real human recording as soon as it is edited and quality checked.
Which AI voice vendor is best?
We are often asked, “Which AI voice engine is better, Amazon Polly, Google, IBM or Microsoft?” The answer is that it's different for different languages and dialects.
The quality of the output is dependent on the engine and the input recordings used to create the voice. The best male Irish AI voice may be produced by a different manufacturer from the best female Irish character. Ultimately there is no global ‘best' - even for a particular gender/language, as it depends what persona you're looking for.
With all major AI voice engines included in PromptVoice, we offer customers the ability to compare the best of breed AI voices to find the one that best matches the tone of voice they are seeking.