PromptVoice for Contact Centres

Transforming the call centre queue experience 

Traditionally, everyone in the same telephone queue heard the same music and messaging, but everything in the contact centre world is becoming personalised.  Now, using innovative technology from PromptVoice, different messages and music can be played to each caller in the same ACD queue at the same time.  

Treating queued callers as individuals gives contact centres the opportunity to turn 'dead' queuing time into an opportunity to up-sell, answer the most likely reason for calling, or encourage callers to self-serve or use a more appropriate communication channel 

PromptVoice's contact centre in-queue proposition includes a wealth of powerful functionality to improve caller experience and contact centre efficiency.  

Premier CX is the leading contact centre customer experience agency, which offers an innovative contact centre queue management solution for contact centres. eMOHtive provides personalised queue experiences to each queuing caller.

PromptVoice-Contact Centres 2021

 

To find out more about Premier CX and eMOHtive, click here. 

satisfaction-guarantee

 

Our business is built on great customer service, and we want to provide recordings your customers will love. If they’re not entirely happy that the recording is correct or that their instructions have been followed, let us know within 2 weeks, and we’ll re-record it free. 

 

It can be costly and time-consuming if your chosen voice artist is no longer available.  To protect you, if any PromptVoice is not available, we will re-record everything, free of charge, with a new voice (T&Cs apply).  By choosing to work with PromptVoice, you can be assured of voice consistency on your telephone system…forever! 

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Trusted by many of the world's leading telephony suppliers to make their services sound outstanding.