The ultimate telephony first-impression starts here

 

Professional IVR prompt recordings and streaming on-hold and in-queue music services, geared towards improving the caller experience. 

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PromptVoice: your partner for prompt, in-queue and on-hold marketing recordings

Using professional recordings for your telephony platform or contact centre is a small change that makes a huge difference to caller experience.  

PromptVoice sells white label services through the channel, and is used by telephony and contact centre service providers and their resellers to include professional recordings as part of their telephony proposition.

There's never been a better time to partner

We've just released V4.2 of our portal, which introduces a set of new APIs that enable integration with major billing platforms including Union Street and Inform Billing, plus many new features designed to make the portal easier than ever to manage and sell - discover more.

PromptVoice Solutions

PromptVoice Portal is an intuitive service which allows end users to order prompts for IVR menus, as well as music and marketing messages to play callers while in-queue or on-hold.   

Innovative streaming technology unlocks powerful features that turn music on hold from a silence filler into a powerful communication tool that business owners, contact centre managers and marketing professionals can use to drive business benefit.   

When used for contact centres, PromptVoice Portal enables personalised messages to be played to different callers in the same queue making it the world’s most powerful telephony audio marketing and CX solution.

 

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PromptVoice Studio is our original self-serve solution which we continue to support for existing customers, and customers whose telephony services providers do not offer PromptVoice Portal.  Whilst still supported, it has been largely superseded by PromptVoice Portal.  If your telephony provider does not offer PromptVoice Portal, please Contact Us. 

A platform you can trust

We’re proud to be ISO9001 quality accredited and to successfully provide recordings for many of the world’s leading telephony platforms, including:

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Consistent voicing: Guaranteed
Having a consistent voice across all your telephone recordings is important. With PromptVoice, if your chosen voice stops doing voiceover work, or is unavailable for an extended period, we will re-record all the messages we've recorded for you with a new voice — absolutely free* (terms and conditions apply).