PromptVoice Blog

The PromptVoice team share their insights into multi-lingual recordings for contact centres and telephony systems.

Personalised on-hold messaging delivers 12% revenue growth

A few years ago, PapaJohn’s, one of the world’s top five pizza franchises, ran a trial with us to evaluate whether playing callers targeted, personalised messages would affect their behaviour.  The results were astounding. In the pizza world, average time to abandon is short… averaging 29 seconds.  Callers think that if it takes a long time to answer the phone, the pizza will take ages to arrive.  The trial tested whether giving someone an appropriate offer encouraged them to queue for longer.  It also assessed whether playing a targeted promotion based on the caller’s profile for the ‘next most likely upsell’ was more effective than playing a random upsell offer.

Anthony Buxton

PromptVoice Launches Studio on the Genesys AppFoundry

PromptVoice Studio self-serve portal combines with Genesys customer experience solutions to improve Contact Centre customer experience with professionally produced voice-over recordings for IVR prompts, and in-queue and on-hold audio

Mark Winter

Lockdown Easing - New IVR and On Hold messages available as FREE downloads

 

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Phew… Covid19 lockdown and isolation restrictions are being eased, and businesses are beginning to re-open.   

Anthony Buxton

Wow, how have we come this far already?

We’ve managed 8 weeks of staying at home, home-schooling and working from home.

Laura Maddocks

Free coronavirus telephone messages for retailers

As more shops and retail outlets are required to change their opening hours, or temporarily shut down, up to date information for customers is ever more important. At PromptVoice we have produced professionally recorded messages for retailers to use as IVR, on-hold or in-queue messages. Messages are available in a variety of the most popular audio formats, to suit all applications.

Laura Maddocks

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