PromptVoice Blog

The PromptVoice team share their insights on optimising caller experience contact centres and telephony systems

Case study: Bluu Sky Connections

Bluu Sky Connections’ mission is to help businesses in Derby and Nottingham understand the complicated world of communications. As well as providing first class business telephony solutions, they were seeking a technology that could add the finishing touches to the way their systems sound.

The PromptVoice Team

What's different about streaming?

Do you remember in the olden days when we bought CDs, tapes or even vinyl? The market for such audio storage has plummeted, with only music purists persisting on buying them under the perception that vinyl music (indiscernibly to most) sounds better. But how or why could the streaming audio revolution benefit telecoms resellers and their customers when it comes to the delivery of on-hold and in-queue marketing on telephone systems?

The PromptVoice Team

Can you tell the difference between Text-to-Speech and real voices?

The adoption of virtual assistants (Google Home, Amazon Alexa, Siri, Cortana) has been staggering over the last two years. Alongside the AI used to understand the questions asked of them, there has been a vast improvement in the Text to Speech (TTS) used to deliver the answers. TTS has moved from being ‘intelligible but robotic’ to sounding human. But is that good enough, or is there a higher level of humanness that your customers are looking for?

The PromptVoice Team

Disruptive Streaming On-Hold Webinar

Comms Business recently ran a webinar in conjunction with PromptVoice in regards to Streaming On-Hold and examines why this is a disruptive new revenue opportunity for telecoms. Led by PromptVoice CEO Anthony Buxton, this webinar delves into streaming on-hold, its benefits to resellers, customers and callers and the psychology behind Music On-Hold. Click below to view the entire webinar.

The PromptVoice Team

News: PromptVoice Portal revolutionises in-queue and on-hold audio

PromptVoice’s intuitive new platform - PromptVoice Portal - enables users to self-serve bespoke IVR, in-queue and on-hold audio compilations through a secure white label portal.

The PromptVoice Team

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