The PromptVoice team share their insights on optimising caller experience contact centres and telephony systems
Your organisation may know the benefits of having an IVR (Interactive Voice Response) system to manage incoming customer calls but have you considered that it’s also a golden opportunity to enhance your audio branding and personality? The voice that customers hear when they call should be the right voice for your organisation, one that matches and demonstrates your brand.
X2 Communications Ltd is pleased to announce a partnership with PromptVoice, the leading telephony voice prompt company. They are the UK distributor for Yeastar IP PBX’s and gateways. The Yeastar S-Series is a cost effective IP PBX solution for SME users.