PromptVoice Blog

The PromptVoice team share their insights into multi-lingual recordings for contact centres and telephony systems.

COVID-19 Message Recordings for IVR, in-queue & on-hold – free download.

We’re offering free telephony messaging for use on hold, in queue or on the IVR, as our way of helping you manage call volumes in these difficult times.

Laura Maddocks

Hitting the Right Note with your On-Hold Music

Everyone has different music tastes… some people go gaga for Lady Gaga others love nothing better than relaxing to Bach or Beethoven… and others just adore the simplicity of silence. But when it comes to your telephony experience you have to please all sectors of your demographic which is far more difficult than it sounds.

Sarah Davis

Is the New Year a New You?

Be something more to your customers.

Laura Maddocks

PromptVoice Launches Hosted on Hold

It may seem early in the year to be considering one of the “most potentially disruptive telecoms innovations of 2020”, but PromptVoice’s new Hosted on Hold platform is already attracting this sort of attention.

Mark Winter

Hosted on Hold from PromptVoice

Designed technically and commercially to suit a channel route to market, the Hosted On-Hold platform takes the delivery of on-hold messaging and music to a revolutionary level. With a straightforward charging structure, music and messages from a library of over 2,000 generic scripts or unlimited bespoke recordings can be streamed on demand to telephone systems and contact centres. 

Mark Winter

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