PromptVoice Blog

The PromptVoice team share their insights into multi-lingual recordings for contact centres and telephony systems.

Finding the right Accent for your Brand

Its’s interesting how accents can reflect how we think and feel about someone on an interpersonal level. After all a person’s accent is part of their identity and can often carry certain stereotypes with the slang they use or the inflection in their voice.  For example: stereotypically, a New Yorker may come across as sharp or even rude. A British RP (Received Pronunciation) accent can feel sophisticated and proper whilst a Yorkshire accent can appear friendly and more trustworthy.  With such an array of accents to choose from which one should you consider for your company’s telephony system and is it important to use certain regional terms or tones to engage with your target audience?

Megan Lockhurst

How to Do Compliance Messaging

Compliance messaging.  It’s funny how these two little words can make a huge impact on your customers’ telephony experience.

Megan Lockhurst

Audio Brand Values – choosing the right voice for your Company

Your organisation may know the benefits of having an IVR (Interactive Voice Response) system to manage incoming customer calls but have you considered that it’s also a golden opportunity to enhance your audio branding and personality? The voice that customers hear when they call should be the right voice for your organisation, one that matches and demonstrates your brand.

Laura Maddocks

Exciting times ahead for X2 Communications after partnering with PromptVoice!

X2 Communications Ltd is pleased to announce a partnership with PromptVoice, the leading telephony voice prompt company. They are the UK distributor for Yeastar IP PBX’s and gateways.  The Yeastar S-Series is a cost effective IP PBX solution for SME users.

Laura Maddocks

Clichés - avoid them like the Plague

Clichés are easy to use - it’s a no brainer, right? A clever twist of words that gets across what you want to say?

Tom King

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