The Evolution of AI Voices: Transforming On-Hold and Queue Experiences

02 February 2024

Since 2023, we can all agree that AI has made remarkable strides, and we’ve particularly noticed it in the realm of voice synthesis. Gone are the days of robotic and monotonous automated messages - today, AI voices have evolved to sound remarkably human, opening up new opportunities to enhance customer experience. The advantages are clear – instant availability, cost-effectiveness, astoundingly human quality.

Instantly available:

One of the primary benefits of using AI voices for on-hold and in-queue messages is the immediacy they offer. With real-time synthesis capabilities, businesses can generate and deploy messages instantly, ensuring customers are kept informed and engaged during wait times. This agility is especially valuable in fast-paced industries where information can quickly become outdated.

Great value:

Hiring professional voice artists for custom recordings can be costly and time-consuming. AI voices provide a cost-efficient alternative without compromising on quality. Businesses can easily update messages without incurring unexpected costs, making it a scalable and budget-friendly solution. Even our value plans offer access to unlimited AI voices, as well as some real voice recordings.

Near human quality: 

AI voices have undergone transformative refinements, achieving an unparalleled level of human likeness. Advanced algorithms, linguistic models, and extensive training data enable nuanced intonation, emotion, and pronunciation. These developments enable AI voices to seamlessly blend into human interaction, offering a remarkably authentic auditory experience.

Listen to the evolution for yourself:

AI Voices are improving exponentially. New AI voice engines have appeared that are blowing the traditional leaders out of the water. Characters we were blown away by even six months ago now seem robotic. We are constantly scouring the market for the best of breed engines for each language, and adding them to PromptVoice, and with a few clicks you can have all your recordings updated to the latest and best AI Voices available. That flexibility gives great comfort that you will not be lumbered with a dated and robotic sounding AI voice - indeed you'll always have access to the best! 

So where is it beneficial to use real voice artist recordings?

It's important to note that while AI voices have made significant strides, they are not yet ready to replace real voice artist recordings entirely. The nuanced emotions, subtle intonations, and unique qualities of a human voice still provide an irreplaceable touch.

No matter how realistic the AI voice is, there are some place, product and company names that are mispronounced. Providing real voices, together with AI voices within one portal ensures users get the perfect intonation and pronunciation they are looking for.

Additionally, in scenarios where a personal and emotive connection is crucial, such as branding or conveying complex emotions, professional voice artists remain the preferred choice. Customers usually also choose to use real voice recordings in call queues that deal with complaints, cancellations or perhaps sensitive personal topics like bereavement and family concerns. 

In conclusion, the evolution of AI voices has ushered in a new era for on-hold and in-queue audio messages. Whilst they're not a replacement for professional human recordings, the human-like qualities of AI voices make them ideal for specific use cases, offering businesses a powerful tool to enhance customer communication, reduce costs, and streamline operations.

As technology continues to advance, the integration of AI voices and human voice artist may pave the way for even more innovative and compelling communication solutions in the future.

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