PromptVoice Blog

The PromptVoice team share their insights on optimising caller experience contact centres and telephony systems

Posts by The PromptVoice Team

Disruptive Streaming On-Hold Webinar

Comms Business recently ran a webinar in conjunction with PromptVoice in regards to Streaming On-Hold and examines why this is a disruptive new revenue opportunity for telecoms. Led by PromptVoice CEO Anthony Buxton, this webinar delves into streaming on-hold, its benefits to resellers, customers and callers and the psychology behind Music On-Hold. Click below to view the entire webinar.

The PromptVoice Team

News: PromptVoice Portal revolutionises in-queue and on-hold audio

PromptVoice’s intuitive new platform - PromptVoice Portal - enables users to self-serve bespoke IVR, in-queue and on-hold audio compilations through a secure white label portal.

The PromptVoice Team

VanillaIP and PromptVoice crack in-queue and on-hold audio streaming

ProMusic puts the management of callers’ in-queue and on-hold experience in the hands of businesses, who can now schedule tailored messages and music to play on specified days of the week, or during particular campaigns.

The PromptVoice Team

PromptVoice provides Sysconfig with the final piece of the telephony puzzle

 

Sysconfig has integrated PromptVoice’s market-leading audio services into its currently available solutions, enabling its partners to stream on-hold and in-queue audio through Icecast technology, adding yet another layer to its already prestigious cloud-based offering.

The PromptVoice Team

The final component of a perfect telephony solution

With staff working from home, retail stores closed and government instructions to stay home, telephone calls have quickly become critical customer touchpoints. Call volumes have increased to many organisations, and contact centre queues have grown in length. Growth in AI, chatbots, and online self-service options have frequently forecast the demise of the inbound phone call - but call volumes are staying strong. Customers still want a real person for non-trivial transactions, and it’s in this interaction that customer loyalty is won or lost.

The PromptVoice Team

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