PromptVoice Blog

The PromptVoice team share their insights on optimising caller experience contact centres and telephony systems

The final component of a perfect telephony solution

With staff working from home, retail stores closed and government instructions to stay home, telephone calls have quickly become critical customer touchpoints. Call volumes have increased to many organisations, and contact centre queues have grown in length. Growth in AI, chatbots, and online self-service options have frequently forecast the demise of the inbound phone call - but call volumes are staying strong. Customers still want a real person for non-trivial transactions, and it’s in this interaction that customer loyalty is won or lost.

Anthony Buxton

Personalised on-hold messaging growth presents significant opportunity to the telecoms channel

A few years ago, PapaJohn’s, one of the world’s top five pizza franchises, ran a trial to evaluate whether playing callers targeted, personalised messages would affect their behaviour whilst on the phone.

Anthony Buxton

PromptVoice Launches Studio on the Genesys AppFoundry

PromptVoice Studio self-serve portal combines with Genesys customer experience solutions to improve Contact Centre customer experience with professionally produced voice-over recordings for IVR prompts, and in-queue and on-hold audio

Mark Winter

Lockdown Easing - New IVR and On Hold messages available as FREE downloads

 

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Phew… Covid19 lockdown and isolation restrictions are being eased, and businesses are beginning to re-open.   

Anthony Buxton

Wow, how have we come this far already?

We’ve managed 8 weeks of staying at home, home-schooling and working from home.

Laura Maddocks

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