PromptVoice Blog

The PromptVoice team share their insights into multi-lingual recordings for contact centres and telephony systems.

Posts by Anthony Buxton

Personalised on-hold messaging growth presents significant opportunity to the telecoms channel

A few years ago, PapaJohn’s, one of the world’s top five pizza franchises, ran a trial to evaluate whether playing callers targeted, personalised messages would affect their behaviour whilst on the phone.

Anthony Buxton

Lockdown Easing - New IVR and On Hold messages available as FREE downloads

 

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Phew… Covid19 lockdown and isolation restrictions are being eased, and businesses are beginning to re-open.   

Anthony Buxton

Telephony Platform Audio Branding: 5 Top Tips

B&G's “Ho ho ho, Green Giant”, Intel’s five-note bong, and 20th Century Fox’s opening music are all strong examples of successful audio branding – they’re instantly recognisable and clearly communicate the brand’s identity. For example, in the case of Intel, the values of reliability, innovation, and trust are conveyed within just three seconds – as per the composer’s remit. Here we look at what audio branding means for telephony platforms and how it can be best achieved .

Anthony Buxton

How to Create the Best Telephony Experience for Your Customers

Giving your customers a positive telephony experience is essential for building brand loyalty, trust, and providing great customer service. But how should you go about designing a telephony system that'll leave your customers singing your praises? Here we outline the steps required to take your telephony system from zero to hero.

Anthony Buxton

How to Keep Your Voice Prompts Human in a Digital World

Reaching out to others and working together has led to the creation of the advanced societies we live in today. But as the world grows increasingly technological, it's easy to forget that being human, and treating customers as individuals with their own needs and desires, matters now more than ever.

Anthony Buxton

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