PromptVoice Blog

The PromptVoice team share their insights on optimising caller experience contact centres and telephony systems

Posts by Anthony Buxton

VanillaIP and PromptVoice crack in-queue and on-hold audio streaming

ProMusic puts the management of callers’ in-queue and on-hold experience in the hands of businesses, who can now schedule tailored messages and music to play on specified days of the week, or during particular campaigns.

Anthony Buxton

The final component of a perfect telephony solution

With staff working from home, retail stores closed and government instructions to stay home, telephone calls have quickly become critical customer touchpoints. Call volumes have increased to many organisations, and contact centre queues have grown in length. Growth in AI, chatbots, and online self-service options have frequently forecast the demise of the inbound phone call - but call volumes are staying strong. Customers still want a real person for non-trivial transactions, and it’s in this interaction that customer loyalty is won or lost.

Anthony Buxton

Personalised on-hold messaging growth presents significant opportunity to the telecoms channel

A few years ago, PapaJohn’s, one of the world’s top five pizza franchises, ran a trial to evaluate whether playing callers targeted, personalised messages would affect their behaviour whilst on the phone.

Anthony Buxton

Lockdown Easing - New IVR and On Hold messages available as FREE downloads

 

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Phew… Covid19 lockdown and isolation restrictions are being eased, and businesses are beginning to re-open.   

Anthony Buxton

Telephony Platform Audio Branding: 5 Top Tips

B&G's “Ho ho ho, Green Giant”, Intel’s five-note bong, and 20th Century Fox’s opening music are all strong examples of successful audio branding – they’re instantly recognisable and clearly communicate the brand’s identity. For example, in the case of Intel, the values of reliability, innovation, and trust are conveyed within just three seconds – as per the composer’s remit. Here we look at what audio branding means for telephony platforms and how it can be best achieved .

Anthony Buxton

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