PromptVoice Blog

The PromptVoice team share their insights into multi-lingual recordings for contact centres and telephony systems.

Posts by Mark Winter

PromptVoice Launches Studio on the Genesys AppFoundry

PromptVoice Studio self-serve portal combines with Genesys customer experience solutions to improve Contact Centre customer experience with professionally produced voice-over recordings for IVR prompts, and in-queue and on-hold audio

Mark Winter

PromptVoice Launches Hosted on Hold

It may seem early in the year to be considering one of the “most potentially disruptive telecoms innovations of 2020”, but PromptVoice’s new Hosted on Hold platform is already attracting this sort of attention.

Mark Winter

Hosted on Hold from PromptVoice

Designed technically and commercially to suit a channel route to market, the Hosted On-Hold platform takes the delivery of on-hold messaging and music to a revolutionary level. With a straightforward charging structure, music and messages from a library of over 2,000 generic scripts or unlimited bespoke recordings can be streamed on demand to telephone systems and contact centres. 

Mark Winter

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