PromptVoice has worked with Premier CX to add custom functionality to Hosted on Hold to address specific issues and opportunities that Contact Centres have, specifically in the area of queue experience management.
Everything in the contact centre world is becoming personalised... indeed personalisation is a top buzz-word in the call centre world. However, everyone in the same queue has heard the same music and messaging... until now! Working with PromptVoice, Premier CX offers an exciting innovation, eMOHtive®, which provides personalised queue experiences for each queueing caller. Treating queued callers as individuals gives contact centres the opportunity to turn ‘dead’ queueing time to useful time.
To find out more about this groundbreaking new platform, click here.