Up-to-date Training and Support
As a Manage Video Service, your video library stays updated as the platform evolves. As new releases, features and interface updates are introduced, updated videos are created to help keep your customers informed and reduce reliance on support teams.
Typical opportunities for white-label NetSapiens explainer videos include:
- User portal orientation and first-time sign-in
- Configuring users, devices and call-routing settings
- Using the mobile and desktop applications
- Voicemail, greetings and presence settings
- Call queues, auto attendants and contact-centre features
- Frequently asked support questions and troubleshooting guidance
SEE BELOW AN EXAMPLE TROUBLESHOOTING VIDEO:
