PromptVoice provides Sysconfig with the final piece of the telephony puzzle

19 April 2021

Sysconfig logo


Sysconfig has integrated PromptVoice’s market-leading audio services into its currently available solutions, enabling its partners to stream on-hold and in-queue audio through Icecast technology, adding yet another layer to its already prestigious cloud-based offering.

Under this unique partnership, Sysconfig’s partners will gain access to the light-touch PromptVoice Portal, which is entirely provisioned and managed by the end customer, and offers market leading functionality including personalisation and message scheduling for in-queue and on-hold audio, as well as professional prompt recordings, in 50+ languages.

Delivered at a fraction of the price of other solutions, PromptVoice and Sysconfig are making it simple for end users to enhance customer experience and secure healthy recurring revenues. This innovative service will be pre-integrated with Sysconfig’s existing solutions, making it straight-forward for partners to sell alongside existing propositions.

Sam Dawkins, MD, commented, “This partnership provides us with another piece of the telephony puzzle, making our proposition more advanced than ever before. By equipping our partners with another fantastic feature, we enable them to deliver a complete service to the end user, generating higher revenues and margins. It’s a pleasure to work with PromptVoice to bring our partners such an important tool.”

Anthony Buxton, CEO of PromptVoice added, “Selling a phone system without professional audio recording services is like selling a car without the paint. It works technically, but it is not a complete solution. We are delighted to have partnered with Sysconfig to enable their telephony resellers to add the ‘paint’ and differentiate their services within the channel.”

Learn more about PromptVoice Portal

About Sysconfig:

Sysconfig partners with resellers to provide flexible cloud-based solutions that are customisable for every customer’s individual needs. In 2019 Sysconfig were selected as finalists in the category of Best Wholesale Service Provider in the prestigious Comms National Awards and continue to supply the channel with outstanding solutions that differentiate their partners from their competitors.

As a supplier of network services to the comms channel, we will never compete with our resellers. We are fully committed to their success every step of the way. From provision to billing, SYSCONFiG are here to support.

If you would like to learn more about Sysconfig, please visit

About PromptVoice:

PromptVoice enhances telephone services by providing superior quality prompt recordings and messaging, and streaming in-queue and on-hold music using its innovative PromptVoice Portal. A global leader in its market, PromptVoice is a disruptive innovator with telco-grade cloud infrastructure that supports the creation and distribution of audio recordings that are played to billions of callers in 50+ languages every year.

To discover how you can benefit from partnering with PromptVoice, please visit

PromptVoice press contact:
Anthony Buxton, CEO
01256 897 624 / 07976 938 002

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