A few years ago, PapaJohn’s, one of the world’s top five pizza franchises, ran a trial to evaluate whether playing callers targeted, personalised messages would affect their behaviour whilst on the phone.
PromptVoice Studio self-serve portal combines with Genesys customer experience solutions to improve Contact Centre customer experience with professionally produced voice-over recordings for IVR prompts, and in-queue and on-hold audio
Phew… Covid19 lockdown and isolation restrictions are being eased, and businesses are beginning to re-open.
We’ve managed 8 weeks of staying at home, home-schooling and working from home.
As more shops and retail outlets are required to change their opening hours, or temporarily shut down, up to date information for customers is ever more important. At PromptVoice we have produced professionally recorded messages for retailers to use as IVR, on-hold or in-queue messages. Messages are available in a variety of the most popular audio formats, to suit all applications.
